In 1999 the University of North Carolina (UNC) began an initiative to promote access to higher education at North Carolina colleges and universities (public and private) to state middle and high school students. Since the initiative is state funded, it is important to maintain a database of all contact information for analytical and budgetary, as well as relationship management and tracking purposes.
In order to facilitate the objectives of the program, it was determined that a computerized contact management system would be a good place to start. The system had to provide real-time, concurrent access for LAN users to a shared database of contact information. The system needed to capture and maintain account history for each contact. In addition to basic contact management functionality, the project had several other goals and requirements.
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