Mobility: The Next Generation Of HVAC Service

A low-cost, high-ROI technology that can be deployed within weeks, works for HVAC businesses of any size in any location, and streamlines daily work for both service technicians and office staff seems too good to be true. Yet it's not only true, it's largely untapped by today's HVAC businesses.

Edmisten Heating and Cooling, my 10-year-old service company for residential and commercial structures, has saved hundreds of staff hours with mobile technology from myServiceForce.com; its handheld device and software manage technicians on the road and share the information between trucks and office staff in real time. The result is more customer visits with less overhead, better service and more accuracy.

Edmisten Heating and Cooling had seen consistent growth over the last decade from many of the same internal and external factors affecting the industry overall; local population growth (full-year residents and part-year vacation home owners), expanded support to new equipment lines such as American Standard and Lennox, and tried and true word of mouth referrals. We now employ nearly 20 full-time employees, including six installation crews and only three office staffers.

But to grow the business to the next level, we required a more efficient infrastructure.